Reference

Terms That Govern Your Jad Bangla Account

These terms set out what you agree to when you open and use a Jad Bangla account — covering deposits via bKash, Nagad and Rocket, game access, withdrawals and account conduct.

Account eligibilitybKash, Nagad, Rocket wallet rulesWithdrawal conditionsAccount conductJurisdiction notice
Jad Bangla Terms That Govern Your Jad Bangla Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about a transaction, account action or access decision, our support team is the right starting point. You can reach us through live chat on the platform, by email, or through the in-app help section on mobile. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat widget from any page on the platform. Available during active support hours for account and terms queries.
Email Support Send your query with your registered account email and a clear description of the issue. We respond to terms disputes by email.
In-App Help On mobile, tap the help icon in your account menu. The help section covers common terms questions and links to the contact form.
HOW WE OPERATE

Account Security and Data Handling Under These Terms

These terms also govern how we handle your account data, how long we keep it, and what rights you have to request changes. We hold account information — including your registered mobile wallet number and transaction history — for as long as your account is active and for a period after closure as required by applicable record-keeping obligations. You can request a copy of your account data or ask us to correct inaccurate details by contacting support with your registered email.

Data Retention We keep your account and transaction records for the period required under applicable rules. Closed accounts are not deleted immediately; data is held for the retention window then purged.
Account Security Your account is protected by password and OTP verification on login. Never share your OTP with anyone, including support staff — we will never ask for it.
Correction Requests To correct your registered name, mobile number or wallet details, contact support with proof of identity. Changes to wallet numbers require re-verification before the next transaction.
Who to Contact For data-related requests under these terms, email us from your registered account address with the subject line 'Account Data Request' so we can route it correctly.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes and what happens if something goes wrong.

Account eligibility depends on your local law and the eligible regions we serve. You must be of legal age in your jurisdiction and access must be lawful where you are located. We do not verify eligibility on your behalf.

Currently our platform supports bKash, Nagad and Rocket for deposits and withdrawals. The wallet you use must be registered in your own name and match your account details exactly.

Transactions where the wallet name does not match your registered account name are held for manual review. Support will contact you to verify identity before the transaction is processed or returned.

Contact support via live chat or email with your account details and a description of the issue. Terms disputes are reviewed within one business day and we will confirm the outcome in writing.

We may update these terms when our services change. Material changes are flagged on the platform before they take effect. Continuing to use your account after the effective date means you accept the updated terms.

Email us from your registered address with the subject 'Account Data Request'. For corrections to wallet numbers or registered name, include proof of identity so we can verify and update your details.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.